Returns & Exchanges
At Ski&Cela, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange any unused items in their original packaging within 30 days of delivery.
Initiate Your Request
Log into your account portal and select the items you wish to return to receive a unique Return Authorization number.
Prepare Your Package
Place the items securely in their original packaging, ensuring all tags are attached and the packing slip is included inside.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing